800-370-2646
Store Hours: Tues-Fri 10am-5:30pm
Saturday 11am-5pm PST Closed Sundays and Mondays |
30 day LOVE it or RETURN it Policy!
FREE SIZE EXCHANGE POLICY WITHIN 30 DAYS OF RECEIPT How Do I return my jewelry for a SIZE EXCHANGE? How do I return my jewelry for a REFUND?
We want you to have the best and most comfortable size possible. If you receive a ring that does not fit properly, you can send the ring back within 30 days from the day that you received it for a free size exchange. Include a copy of your invoice with your current contact information (telephone/email). And make a note as to what finger size you need. There is no restocking fee. You have the choice of two return shipping methods.
If you need to return an item for an EXCHANGE please follow these steps.
1. Please package the jewelry securely.
2. Please include a copy of your invoice.
3. Please write what new size you need to exchange for. You can write this on the copy of the invoice, or include a note for us. Make sure we have your contact information so we can contact you.
4. Do NOT send the jewelry back in an envelope. The jewelry will probably not arrive to us if you do this.
5. Please insure the package for the full value in the event that the package never arrives at our destination. Please do not use the words: jewelry, jewelers, diamonds or similar words on the address label due to theft.
Send to:
Yates & Co
Attn: EXCHANGES
3501 McHenry Ave, #F-18
Modesto, CA 95356
Telephone if needed: 209.523.1442
Return Shipping: You have the choice of two return shipping methods.
You can pay for the shipping charges with any major credit card or money order.
Note: Please allow a similar time for your new sized piece of jewelry to arrive, that your original order took. For example, if your ring originally took 3 weeks to manufacture, please allow 3 weeks to manufacture your new ring.
Please do not use the words: jewelry, jewelers, diamonds or similar words on the address label due to theft.
Telephone if needed:
1(800)370.2646
+(209)523.1442
Items that have been worn, sized, engraved, worked on by a jeweler, altered in any way or otherwise damaged will NOT be accepted for refund. For refund items must be returned in original boxes. Refunds are processed within 5 business days of package receipt, and can only be issued to the original payment method.
HELPFUL STEPS TO RETURN
In order to insure proper care of the valuable jewelry please follow these steps:
After we receive the package, we carefully inspect the item to verify condition. We will then notify you that we have received it and promptly issue a refund, credit or exchange, whichever you request. Exchanges are processed within 5 business days of package receipt.
If you need to return an item for a REFUND please follow these steps.
1. Please package the jewelry securely.
2. The jewelry must be in it's original jewelry box.
3. You must include a copy of your invoice.
4. Do NOT send the jewelry back in an envelope. The jewelry will probably not arrive to us if you do this. And if we do not receive the jewelry we cannot issue you a refund.
5. Please insure the package for the full value in the event that the package never arrives at our destination. Please do not use the words: jewelry, jewelers, diamonds or similar words on the address label due to theft.
Send to:
Yates & Co
Attn: RETURNS
3501 McHenry Ave, #F-18
Modesto, CA 95356
Telephone if needed: 209.523.1442
Note: Items that have been worn, sized, engraved, worked on by a jeweler, altered in any way or otherwise damaged will NOT be accepted for refund. For refund items must be returned in original boxes. Refunds are processed within 5 business days of package receipt, and can only be issued to the original payment method.
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